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Returning Calls

In business, returning your calls is not optional. we are all busy people, it is virtually impossible to be available for every call that comes in. So at some point of time, a caller is going to get your voice mail. But will you return their call? I receive 100+ emails and dozens of calls […]

Thriving on challenges

Most successful people thrive on challenges — on doing what others think cannot be done. We use challenges for self-motivation. Usually, the best challenges are the ones you can give yourself. Do you want to impress someone else, or yourself? I’ve been asking myself that question for sometime now. I need to get involved with […]

Invest in Real Estate!

Research In Motion (RIM), now called Blackberry, was once worth $77 billion dollars. It was sold for $4.7 billion in 2013. Forget about the stock market and invest in the HOT Toronto Real Estate market. Become a Landlord and make money slowly but surely… Contact me to learn how this can be done and what […]

Customer Service! Miracle!

These days everything can be duplicated, made better, bigger and even cheaper. So how do you add value to what you do?  What’s the icing on the cake? We know that for every Coke there’s a Pepsi, but they’re not the same. Going way above and beyond the call of duty to help a customer, […]

People First, Strategy Second

Getting the right people in the right job is a lot more important than developing a strategy. This truth applies to all kinds of businesses. You can have many great strategies, but until you have the right people, you can never make it happen. Yup, you can have the greatest strategies in place but without […]

In the Zone!

No, this is not about Britney Spears. Remember when you had to write term papers. Sometimes it was murder to get started, so you did everything imaginable other than actually write the paper. And when there was no more time to kill, you started to work. Surprisingly, something changed. You found that it wasn’t so […]

First Impressions

No matter how much we might think that we are non-judgmental every one of us is ‘guilty’ of making first impressions about people. It can take as little as 3 seconds for us to make an initial first impression about somebody we meet for the very first time and this is whether we do that […]

Customer Loyalty

I still encounter bad customer service even though we live in such a competitive business world. And many times the level of customer service varies from person to person in a single organization. Don’t these guys know good customer service is the lifeblood of their businesses? You can offer promotions and lower your prices, but […]

Fatigue not Frenzy

A very interesting report this month! For the first month this year we see a dramatic increase in the number of listings, in fact up 64% in April over March’s numbers. And for the first month this year, there are fewer sales than there were listings. Could this be the start to a somewhat more […]