Extraordinary Character!

Good Monday morning friends,

“What distinguishes people with an extraordinary character from the rest is how they respond when life sends them one of its inevitable curves.”

Be kind, be positive, and as always, strive for greatness.

Be The Change!

Good Monday morning friends,

“Be the change you wish to see in the world.”

My favourite quote of all time. Have a great week.

Here For You!

To my dear colleagues and friends, to all you warriors, as your friend I’ve got your back. I am here for you if you need to have a quick chat. You can always count on me. ⁣ ⁣

Have a great day. Make it count. ⁣ ⁣

2018 Life Lessons

As 2019 approaches, it’s that time of the year to look back and search for lessons we’ve learnt during this past year. It is impossible to go through a whole year and not learn something new about yourself and about the world around us. Here’s my list:

1. What you feel is what you attract. The Universe is listening to us. Let’s fill our lives with positive affirmations and reap the rewards.

2. Enjoy life. This very moment, is my life. Life is not between the moments of your birth and death. Life is between now and your next breath. Right here and right now is your life.

3. A lifetime isn’t very long. This year we saw the passing of many people. Life is now, so whatever you need to do, start doing it today. There are only so many tomorrows.

4. Make time for family. Family always comes first, always.

5. Be kind. Small acts of kindness can make the world a better place. Kindness is the only investment that never fails.

6. Check your emotions. When you’re dealing with a crappy situation, it’s very easy to let emotions get the best of you. Learn to check them between the lines.

7. Respect your gut feelings. Gut feelings come from your so many years of experience … don’t ignore it. It comes from your soul.

8. Learn to let go. People who are controlling have a hard time moving through the world. Let go. It’s simple.

9. Let them be. Some people live in La La Land. Let them be as they belong there :-).

10. Show up mentally and emotionally every day. If your body will show up, your mind will show up too. Have blind faith in your goals, follow it with passion and with purpose.

11. Live life on your terms. Put you “honest” opinions out there. When you put yourself out there, you’re going to get judged. Ignore the negativity. Only God can judge you.

12. You can say “no”. Saying no does not make you selfish. Look at your time as being one of the most precious things in life.

13. Never stop learning.  Read more books, go to more conferences as learning never ends. Learning is earning!

14. Make health a priority. Exercising, working on our mindset and eating healthy. They are all tied in together to help us live a wholesome life.

15. Bless everything you do. Let’s be grateful. Our attitude toward life will determine life’s attitude toward us. The more we express our gratitude, the more we have to be  grateful for.

2018 has also been a year of distressing news, cruelty in many parts of the world, good people dying and the list goes on. If we were to pause and reflect on the good moments though, I think we’d find there are always more things to be grateful for than ever.

Until this time next year … Let’s make everyday count. God bless.

Customer Loyalty

I still encounter bad customer service even though we live in such a competitive business world. And many times the level of customer service varies from person to person in a single organization. Don’t these guys know good customer service is the lifeblood of their businesses? You can offer promotions and lower your prices, but unless you can get some of your customers to come back, your business won’t be around for long. Trust me on this one!

Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

In our lives, most of us would like to believe that the more someone knows us, the more that person will like us. Have you heard the phrase “To know me is to love me”? This is the essence of customer service.

Without customers there would not be a business. Excellent customer service results in increased sales, satisfied customers and greater job satisfaction for employees. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive from the greeting to the help they receive to the way their complaints are dealt with.

For God’s sake answer your phone with a nice greeting and pleasant tone. Listen to your customers. Listen to what I have to say. Deal with complaints. Don’t give me the run-around. Be helpful – even if there’s no immediate profit in it. Train the staff to be consistent, always helpful, courteous, and knowledgeable. Take an extra step and show actions. And always throw in something extra to sweeten the deal.A

If you apply the above rules consistently, your business will become known for its good customer service. And your gain is nothing but customer loyalty. How sweet is that?

In the Zone!

No, this is not about Britney Spears. Remember when you had to write term papers. Sometimes it was murder to get started, so you did everything imaginable other than actually write the paper. And when there was no more time to kill, you started to work. Surprisingly, something changed. You found that it wasn’t so hard, the words began to flow, and you were getting your thoughts across. You were producing pages without pain. You were in the zone; you found your tempo and flow.

Athletes talk a lot about being in the zone, that magical place where mind and body work in perfect sync and movements seem to flow without conscious effort.

When everthing comes naturally, easily, and seems to flow, that’s when you are in the zone. What a wonderful magical place it is, being in the zone.

First Impressions

No matter how much we might think that we are non-judgmental every one of us is ‘guilty’ of making first impressions about people. It can take as little as 3 seconds for us to make an initial first impression about somebody we meet for the very first time and this is whether we do that consciously or sub-consciously.

In business, what’s challenging is that people will often make a first impression about you even BEFORE you’ve actually met. It’s all based on the subject of perceived status and business hierarchy. Most business people will often know the job title as well as the name of the person they’re going to be meeting, before they’ve even met. As a result, they will likely form an initial impression of a person, simply based around their ‘status’ within a company. Usually if the person you’re meeting is in a higher ranked position to yourself, you’re already likely to be thinking that this is a person worth getting to know as they could be a valuable contact. If they hold the same or similar status to yourself, then you’ll think them worthy of your time. However, if their status is below that of yours, then you’re far more likely to keep them somewhat at a distance or, at best, tolerated. Yeah, this may be the extreme but, nevertheless, it does occur and does demonstrate just how important first impressions are. Trust me on this!

OK, “So how do you make a good impression?” you may ask.  Firstly, the way you dress is very important. Your grooming, the watch and the jewelery you wear and the car you drive and its usually either one or several of these aspects which is likely to form a part of a person’s very first impressions about you.

Secondly, the way you carry yourself, the way you speak, move your eyes, gesture with your arms or hands – all of these will be giving off signals for people to create their own first impressions of you. Even when you speak, whilst this will be a more clearer indication of the qualities you have as a person to do business with and will, to a large extent, enable people to form opinions about your intelligence, knowledge, skills and experience in a particular field, it’s often the WAY you speak that will be remembered more than WHAT you actually say. Having polite manners, showing courtesy, being positive and energetic, coming across as reliable, honest and trustworthy and even smiling all help to give off a positive impression too.

It’s always a good idea to get a feel of what is and isn’t appropriate etiquette within your own specific environment to gain a better idea of how to create a positive first impression as it will often be this that will ultimately determine your success or failure.

2016 Life Lessons!

As 2017 approaches, it’s that time of the year to look back and search for lessons we’ve learnt during this past year. It is impossible to go through a whole year and not learn something new about yourself and about the world around us. Here’s my list:

  1. What you feel is what you attract. The Universe is listening to us. Let’s fill our lives with positive affirmations and reap the rewards.
  2. Enjoy life. This very moment, is my life. Life is not between the moments of your birth and death. Life is between now and your next breath. Right here and right now is your life.
  3. A lifetime isn’t very long. This year we saw the passing of many people. Life is now, so whatever you need to do, start doing it today. There are only so many tomorrows.
  4. Make time for family. Family always comes first, always.
  5. Be kind. Small acts of kindness can make the world a better place. Kindness is the only investment that never fails.
  6. Check your emotions. When you’re dealing with a crappy situation, it’s very easy to let emotions get the best of you. Learn to check them between the lines.
  7. Respect your gut feelings. Gut feelings come from your so many years of experience … don’t ignore it. It comes from your soul.
  8. Learn to let go. People who are controlling have a hard time moving through the world. Let go. It’s simple.
  9. Let them be. Some people live in La La Land. Let them be as they belong there :-).
  10. Show up mentally and emotionally every day. If your body will show up, your mind will show up too. Have blind faith in your goals, follow it with passion and with purpose.
  11. Live life on your terms. Put you “honest” opinions out there. When you put yourself out there, you’re going to get judged. Ignore the negativity. Only God can judge you.
  12. You can say “no”. Saying no does not make you selfish. Look at your time as being one of the most precious things in life.
  13. Never stop learning.  Read more books, go to more conferences as learning never ends. Learning is earning!
  14. Make health a priority. Exercising, working on our mindset and eating healthy. They are all tied in together to help us live a wholesome life.
  15. Bless everything you do. Let’s be grateful. Our attitude toward life will determine life’s attitude toward us. The more we express our gratitude, the more we have to be  grateful for.

2016 has also been a year of distressing news, cruelty in many parts of the world, good people dying and the list goes on. If we were to pause and reflect on the good moments though, I think we’d find there are always more things to be grateful for than ever.

Until this time next year … Let’s make everyday count. God bless you.

Happy New Year! Lessons Learned…

New Year  marks a new beginning. New people to meet, new adventures to enjoy and new memories to create.

But first let me take some time and be grateful. Be grateful for all of the people that I was able to serve this year, be grateful to my family, be grateful that you are still alive and can walk and talk. Be grateful that that I have my health, and for life itself.

Now, as the New Year approaches, it’s time to look back, appreciate life, and also search for lessons we have learnt this year. It is impossible to go through a year and not learn something new about yourself and about the world around us.

Here’s my list of 15. As per previous years, I pass this list on to you with the simple hope that it may make you think!

  1. Enjoy life. This moment is my life and it is between now and your next breath. Spend it in full, in kindness and in peace, with your loved ones. I have seen and gone to too many funerals this year. Every day above ground is a good day, so let’s enjoy very minute of our lives.
  2. Life is not a roller coaster but a set of railroad tracks….at any given moment there are negative, discouraging, upsetting things that are passing through our lives; at the same time there is a ‘track’ going through our lives of positive, exciting, rewarding things. The choice we have every day when we wake up is which track are we going to focus on. Rick Warren (author of Purpose Driven Life)
  3. The purpose of your life is to truly live before you die, and the purpose of business is to fund that perfect life. Always find “me time” and family time.
  4. What I focus on shows up more in my life.
  5. Be kind. Small acts of kindness can make the world a better place. Kindness is the only investment that never fails. Be the change you wish to see in the world (Gandhi), as hard as it may seem.
  6. Don’t procrastinate. When you procrastinate, you become a slave to yesterday. Be proactive. Have a purpose.
  7. Learn to let go. People who are controlling have a hard time moving through the world. Let go. It’s simple.
  8. No one succeeds alone … be open to, and grateful for the wisdom, learning and assistance of others
  9. You become like the 5 people you hang out with, so hang out with people who are worth it.
  10. Check your emotions between the lines. When you’re dealing with a crappy situation, it’s very easy to let emotions get the best of you.
  11. Check your ego. Don’t fall in love with being famous, fall in love with the work.
  12. It’s my opinion. Put you opinions out there, haters and all. When you put yourself out there, you’re going to get judged and people are going to try and put you down. But you have to put yourself out there anyway. Only God can judge you. There was once a time when I walked into a room and I wondered if people liked me, now I walk into that room and I wonder if I like them. 
  13. Learn to say “no”. Saying no does not make you selfish. When I used to say no to people when they requested pretty much anything they requested of me, I would feel like the worst person in the world. I’ve done some serious internal work this year to let go of that and look at my time as being one of the most precious things in life.
  14. We play by my rules. If you want to play with me, in my courtyard, then you play by my rules, or we don’t play out all.
  15. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. Always upgrade and live large.
 Here’s wishing you the love of friends and family, and peace within your heart. May the New Year bring you bright hopes, new success and also many new reasons to smile. Happy new year! Happy 2014!

Customer Service! Miracle!

These days everything can be duplicated, made better, bigger and even cheaper. So how do you add value to what you do?  What’s the icing on the cake? We know that for every Coke there’s a Pepsi, but they’re not the same.

Going way above and beyond the call of duty to help a customer, because you feel it is the right thing to do, without any expectation other than a satisfied customer is what I’d like to call a “miracle”.  Customer service is not about what companies or shops or restaurants… do. It is what people do, people who care for customers. And if you are one of those exceptional individuals that provide such miracles, and with a smile :-), well my friend, I salute you!

Customer Service is front line innovation. That is, when a service sector customer-interface employee is empowered to, or empower themselves to use their knowledge and networks to solve problems without management involvement. Innovation in the service sector should not come from above but from below (Yes, really!).

Inefficiencies in the service sector are almost always in response to something unexpected. When service workers confront an unexpected situation, do they a) seek a manager to deal with the non-standard variation or b) use their knowledge and the knowledge of those around them to troubleshoot and resolve?  The “miracle” is when you do (or find) the latter. In such events, the value delivered to the customer and to the organization in immeasurable.

Most businesses really struggle to develop something uniquely valuable about their services.  Take a look around you and look at lawyers, accountants or agents per se that are operating in your community. They all seem so similar. They all have same slogan, use the same cliché promises, offer more or less the same services, advertise in the same ad-infested papers, and thus make themselves all-but invisible.

One way to really stand out and make a great name for yourself or your business is to provide genuinely exceptional customer service. Offering exceptional customer service is one of the best ways to retain your existing customers and develop new ones at the same time. It’s a super high leverage activity. People universally adore being looked after and being made feel special. You can call it a human weakness, but really, if you want to plug your business into the power of word of mouth marketing, this is a superb place to start.

Let me highlight that customer service excellence is rare today. It is so rare that when you provide it to people, they tell everyone.  In other words if you become one of the few people that takes breaths away with your customer service, your business can generate stacks of powerful word of mouth publicity.  Our city is filled with obnoxious and arrogant people running their businesses, so you will stand out if you provide the level of customer service that is lacking in today’s market.

Now, promising exceptional service is easy — the CHALLENGE is providing it!

— By Kory Gorgani. Printed in Roya Magazine. September 2012 Issue.